Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and official holidays) after receiving your order confirmation email.
  
  
• You will receive a shipment notification containing your tracking information as soon as your order leaves our fulfillment center.
  
  

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch.
  
  
• Note: Delivery timelines may occasionally be influenced by peak seasonal shipping volumes, customs clearance procedures, or regional postal carrier delays beyond our direct control.
  
  

3. Shipping Destinations

• We currently ship to addresses within Portugal and selected regions. If your location is not available during the checkout process, please contact us at contact@domuslar.lol so we can assist you.
  
  

4. Shipment Confirmation & Order Tracking

• Once your order is dispatched, you will receive an email confirmation with your tracking number and a direct link to monitor your shipment's journey.
  
  
• Tracking data typically becomes active within 24 to 48 hours following dispatch.
  
  

5. Customs, Duties, and Taxes

• Domus & Lar is not responsible for any customs duties, tariffs, or import taxes applied to your package. Any fees imposed during or after shipping are the sole responsibility of the customer.
  
  

6. Damaged, Lost, or Delayed Packages

• Damaged Items: If your package or kitchenware arrives damaged, please take clear photos of the outer packaging and the affected items immediately, and contact us at contact@domuslar.lol within 48 hours of delivery.
  
  
• Lost Packages: If tracking confirms delivery but you have not received your parcel, please verify with your local postal carrier or household members first, then reach out to our support team for prompt assistance.
  
  

7. Changes to This Policy